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Old 08-18-2007, 09:27 PM   #2
LaughingVulcan
Technophile
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Posts: 206
Karma: 617
Join Date: Mar 2007
Location: Land of Lincoln
Device: Kobo Sage. Ex Sony (PRS-500, -600, -650 and Nook)
When I got my replacement under the ADH program, they first tried to advise my wife (who took the call,) that the repair would probably cost more than the unit. She corrected the person that we had an ADH warranty. The person checked our record and that was that.

I'd wait for Monday, call them and politely let them know it's under warranty, and see what they say. I'd bet money that they correct the error and send you a new unit. Or you could try calling Sony support's 24/7 line and try to resolve it that way. (I don't have the number on me - but I was told that when I called on a Sunday morning that that line operates 24/7. Sorry I don't have it!) But I'd probably wait since the number listed is probably the most direct line.
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