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dreamingreader · 08-18-2007, 08:20 PM

(Mods: if this is in the incorrect forum, I apologize and please delete or move)

I'm just wondering if anyone else has tried having their Reader repaired and had problems with warranty, etc.

My problem is: I bought my reader in mid-June and have loved it. But about two weeks ago some lines started appearing about half-way down the screen. I hadn't done anything unusual with it, and as far as I could tell, it was just one of those little bugs that they mentioned on the website. So I followed the instructions and reset the reader. The lines got worse and covered about a quarter of the screen. I panicked a little and tried to see if charging it would help. Nope, lines just spread more. It seemed as every little movement or change was making the reader worse.

So I called support: they gave me the same advice: restart, charge. Again, it just got worse. So in the end they just told me to send in the reader.

Today I logged into the service page for my work order and received this message:

Instructions

The estimate of $ 249.99 for the Sony product you have inquired about is waiting approval for the repair.

To approve the estimate, please call: 866-942-9667

Whaaaaat?! I've tried calling, emailing but the offices are closed for the weekend. Has anyone else experienced this? I really don't want to pay for this since it's still under warranty and, well frankly, the device itself cost almost that much. Any advice or explanation?

08-18-2007, 08:20 PM	#1
dreamingreader Junior Member Posts: 9 Karma: 10 Join Date: Jun 2007 Device: Sony Reader--in repair	Problems with Sony Repair/ Rant (Mods: if this is in the incorrect forum, I apologize and please delete or move) I'm just wondering if anyone else has tried having their Reader repaired and had problems with warranty, etc. My problem is: I bought my reader in mid-June and have loved it. But about two weeks ago some lines started appearing about half-way down the screen. I hadn't done anything unusual with it, and as far as I could tell, it was just one of those little bugs that they mentioned on the website. So I followed the instructions and reset the reader. The lines got worse and covered about a quarter of the screen. I panicked a little and tried to see if charging it would help. Nope, lines just spread more. It seemed as every little movement or change was making the reader worse. So I called support: they gave me the same advice: restart, charge. Again, it just got worse. So in the end they just told me to send in the reader. Today I logged into the service page for my work order and received this message: Instructions The estimate of $ 249.99 for the Sony product you have inquired about is waiting approval for the repair. To approve the estimate, please call: 866-942-9667 Whaaaaat?! I've tried calling, emailing but the offices are closed for the weekend. Has anyone else experienced this? I really don't want to pay for this since it's still under warranty and, well frankly, the device itself cost almost that much. Any advice or explanation?