Quote:
Originally Posted by Davimee
This explains things. I received my replacement Pocket Pro in the mail yesterday. There was a slight problem with it (nothing major, and not with the Pocket Pro itself, but the case), so I emailed customer support. Since it is nothing major (and I have found a temporary work around) I can wait, if need be, to hear back from customer support. I will wait a few days to vote because I'd rather say "great, all problems fixed," than "fine, still awaiting to be fixed," especially since it just came up yesterday, and I want to give sufficient time to have it taken care of.  Because from what I've experienced so far, the device and customer service are both terrific, and I don't want to skew the poll. |
Dear Davimee:
You are a good person. Just send me a copy of your email with your real name and email address and I will ensure it gets prompt response while the regular tech is away!! I will get on it Monday!! I finally have a weekend off!!