Quote:
Originally Posted by Robertb
Now part of what is going on requires a technical guy to be in China for a while. This same guy heads up our Astak tech-support. He has been gone four weeks and it is dragging on. He normally answers the emails and is just not there. Frankly, I HATE this. I cannot imagine HOW someone so critical can just fly off for weeks. But, there are some major things going on that are critical to Astak and he is needed. That is for sure. In his absence, the PM is doing a great tech job but is NOT answering tech support emails incoming regularly.
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This explains things. I received my replacement Pocket Pro in the mail yesterday. There was a slight problem with it (nothing major, and not with the Pocket Pro itself, but the case), so I emailed customer support. Since it is nothing major (and I have found a temporary work around) I can wait, if need be, to hear back from customer support. I will wait a few days to vote because I'd rather say "great, all problems fixed," than "fine, still awaiting to be fixed," especially since it just came up yesterday, and I want to give sufficient time to have it taken care of.
Because from what I've experienced so far, the device and customer service are both terrific, and I don't want to skew the poll.