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chiachao · 04-30-2010, 01:42 PM

Since I am local to Astak, Robert invited me to take the PP over to the Astak office.

When I got there, Robert and Ruby figured out in 5 minutes that there is one metal pin missing in my PP's USB connector. So they exchanged another PP on the spot.

I am happy to report, the new PP can be recognized by my PC without any problem.

My hats off to Robert and Ruby for providing such a pleasant experience.

04-30-2010, 01:42 PM	#10
chiachao Junior Member Posts: 7 Karma: 10 Join Date: Apr 2010 Device: Astak Pocket Pro	Bad USB connector, great customer service Since I am local to Astak, Robert invited me to take the PP over to the Astak office. When I got there, Robert and Ruby figured out in 5 minutes that there is one metal pin missing in my PP's USB connector. So they exchanged another PP on the spot. I am happy to report, the new PP can be recognized by my PC without any problem. My hats off to Robert and Ruby for providing such a pleasant experience.