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Now part of what is going on requires a technical guy to be in China for a while. This same guy heads up our Astak tech-support. He has been gone four weeks and it is dragging on. He normally answers the emails and is just not there. Frankly, I HATE this. I cannot imagine HOW someone so critical can just fly off for weeks. But, there are some major things going on that are critical to Astak and he is needed. That is for sure. In his absence, the PM is doing a great tech job but is NOT answering tech support emails incoming regularly.
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I think this is why I sent 3 emails about another ghosting issue with my new replacement, but have not got a reply yet. I will keep waiting and see.