Quote:
Originally Posted by rock
First, I love the support the Amazon evil forces choice.
Anyways, I haven't chosen an answer yet, because I will wait to see what happens with mine (thank you for helping BTW).
Here is what I think. You care about the members on this board, and that is great. Though if I haven't gotten a hold of you, I wonder how long it would have taken for support to get back to me after they made suggestions to me, if I was not on this board and had access to you.
My paint peeled about a week after I got it. Though I was one who didn't want to send it back just because I heard people got a new one and it still happen. Now my battery seems to be bad (as per tech support claim).
I suspected the battery was a little flimsy looking when I opened it up, and wonder why Polymer was used, but that is just my personal view. I see other members on here having similar issues as me.
I think as a company you guys are great. You have the right idea (provide a reader with many choices of formats), and really seem to care about the customer. Though right now I am wondering how well the reader holds up.
Also this may have been addressed before, but why is their a Sim Card slot?
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Dear Rock:
Astak is going in so many directions at once. I cannot begin to mention some of the (good) things going on here but you do know about our new eBook Store (
www.EZread.com). We are working night and day on that. There is a ton riding on it. Then, you know we went on a 700 mile round-trip to UCLA over the weekend to talk with authors. Most of us have not had a day off in three weeks now. So, we are exhausted and cannot relax or recharge our batteries. I cannot tell you the secret stuff going on here; but big changes are happening.
Now part of what is going on requires a technical guy to be in China for a while. This same guy heads up our Astak tech-support. He has been gone four weeks and it is dragging on. He normally answers the emails and is just not there. Frankly, I HATE this. I cannot imagine HOW someone so critical can just fly off for weeks. But, there are some major things going on that are critical to Astak and he is needed. That is for sure. In his absence, the PM is doing a great tech job but is NOT answering tech support emails incoming regularly.
Are we growing? Yes, and likely a lot in the future. But, right now we are understaffed and everyone is doing five jobs.
Our devices are outstanding and very solid. The paint problem drives me to tears 8 days a week. They tell me it is all fixed. But, like some regenerating monster, it keeps biting me. They SWEAR it is fixed now. I will believe when I see not a mention. We ARE good about it and do make the exchanges promptly when needed.