Quote:
Originally Posted by Robertb
Dear Rock:
The battery on the Pocket PRO is a good one. It should give you weeks of reading before needing a recharge. That being said... it is possible to get a bad battery.
Are you positive that you are charging correctly? People often press the "OK" button instead of any other key. Pressing the OK button will not start charging.
I know you are bright and conscientious. BUT... let us start with the basics. Have you read "how to charge" on the FAQ sheet? The FAQ sheet is at: www.theEZreader.com/html under "support".
Are you seeing the lightning bolt when you charge?
Are you seeing the blinking red/orange light when you charge?
If you start charging and turn the device fully off... do you see a very large lightning bolt?
If the device is off when you start the charging does the device turn itself "on" automatically?
Once you see the blinking red/orange light do you charge for 10-12 hours?
When you see thye green light do you continue to charge another 2 hours?
All of this can tell us something to help you. |
yes I am sure it is charging, I did all that, and 2 hours later it freezes and seems to be dead.
I work in IT, and fix tech devices for a living, so I am pretty sure I know how it works. I still have not recieved a response from support after I told them their ideas did not work.
That is why I waited a Weekend to respond back to make sure I could test everything. It is now Wednesday and not a thing back from support.
Also are you sure the battery is a good one? Was it good when it worked? yes, but what about the longevity of the battery?