Quote:
Originally Posted by KarateMonkey
My wife tried to order a Bing laptop from them a few weeks ago. A few days after she placed the order she got an E-mail with the subject line: "LIFESTYLE BRANDS SUGARROMANCE Customer Refund Notification". Sugarromance is skeezy looking dating website run by the same company as Cherrypal. When we ordered, at least, they were the ones doing the credit card processing.
Somehow the message made it through her spam filter. She opened it to find that, because they had neglected to charge us shipping, our order was being canceled, but if we would resubmit it they would include “something sweet”.
I’m sure you can imagine, alarm bells were ringing at this point. After a day with no refund in sight, she wrote back to ask when we could expect to get our money, and got a reply from Max Seybold saying that had been submitted to the credit card processor and should only be a day or two and it was out of his hands now.
After most of a week with no refund, no reply to further E-mails, or answer to phone calls we reported them to our bank and got our money back that way.
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In the vain hope of bringing this back onto topic, I'll give an update on our experience thus far with Cherrypal. We E-mailed Cherrypal to let them know that we reported them to our bank and got our money back that way. That prompted an E-mail from Max saying he was sorry things had ended that way. A few weeks later , most of a month after we were supposed to get it, they refunded us our money. I told my credit union and stashed the money in my savings account for them to clean up.
Our consensus after all is said and done is that Cherrypal is probably not an intentional scam, but they're not ready for the big time, and even if the are sending computers out now, we wouldn't want to have to depend on them to be around to handle any problems that came up.