Thank you, dwanthny, for all your info and support!
I felt bad/awkward asking the family member for the invoice from the purchase, but it seems that is the only recourse I have left to get ecTaco's assistance.
I just wanted it known that I had exhausted all available resources and was still at a loss. I'll pm you back with an update after I send them a copy of said invoice.
(Sorry about the /'re/.. the whole your/you're, their/there thing is a pet peeve of mine.. I feel 'txt'ing' is weakening the written word and it should be up to every one of us to remain personally vigilant. I don't usually point it out, and I sincerely apologize...)
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