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Originally Posted by .rob.
It was purchased for me by a relative. NewEgg said nothing about DRM at the time, and the purchaser wouldn't have known what it all meant anyway.
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DRM can be confusing, it didn't mention drm then because it didn't support drm. At least now they say,
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Access to new releases through DRM PDB support
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Gifts from family are great and when dealing with new tech some things will go under the radar. The family member ought to be able to log on to newegg and print out the invoice. I always use this as proof of purchase/date. When shopping online this is your receipt.
Quote:
Originally Posted by .rob.
're
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Some folks might think this is picky, but I hate it when I do this so thanks for pointing it out.
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Originally Posted by .rob.
Thanks for the link. I've been to a few of those sites, and some of the free ones. Didn't know where to find additional trusted sites.
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I PMed you one other trusted site.
Quote:
Originally Posted by .rob.
I understand that it's no big deal, and that it is to be expected to not get the full services/support when buying through a secondary vendor, but it just doesn't seem right.
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You certainly have been given the cold shoulder. I think you are wrong
this is a big deal and you should expect and receive 100% support of any product under warranty. Here in the States warranties are covered by laws and not something optional, if a company claims a warranty you have every right to expect service.