Quote:
Originally Posted by rock
Yeah my battery is completely dead, and I am waiting for a response. It dies after about an hour of use. Or gets low enough where it will freeze when I try to turn a page or something, and have to charge it for hours just to get it workable for the ride home from work.
Very disappointing as it is a good reader, but disapointing to see it is happening to other people.
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Dear Rock:
The battery on the Pocket PRO is a good one. It should give you weeks of reading before needing a recharge. That being said... it is possible to get a bad battery.
Are you positive that you are charging correctly? People often press the "OK" button instead of any other key. Pressing the OK button will not start charging.
I know you are bright and conscientious. BUT... let us start with the basics. Have you read "how to charge" on the FAQ sheet? The FAQ sheet is at:
www.theEZreader.com/html under "support".
Are you seeing the lightning bolt when you charge?
Are you seeing the blinking red/orange light when you charge?
If you start charging and turn the device fully off... do you see a very large lightning bolt?
If the device is off when you start the charging does the device turn itself "on" automatically?
Once you see the blinking red/orange light do you charge for 10-12 hours?
When you see thye green light do you continue to charge another 2 hours?
All of this can tell us something to help you.