[.rob.]

Originally Posted by dwanthny

Your statement seems to be BS from the info you provided.



They answered your question. This is info that was on the box of the reader and you should have known before purchasing.

It was purchased for me by a relative. NewEgg said nothing about DRM at the time, and the purchaser wouldn't have known what it all meant anyway.

Originally Posted by dwanthny

It's not their fault you are buying books you can' read. Asking the site your

're

Originally Posted by dwanthny

purchasing from or reading the web site info before you buy is simple enough.

As I said, it was a gift from a loving family member that did some research on the product and had even read other reviews about the product stating the same thing; if it isn't purchased through ecTaco, they won't help.

Originally Posted by dwanthny

The wiki here has a list of sites that have DRM free books.
It also lists sites where you can get free ebooks.

I hope the lists help you.

Thanks for the link. I've been to a few of those sites, and some of the free ones. Didn't know where to find additional trusted sites.

Originally Posted by dwanthny

All they want you to do is register your device to use this service. Seems reasonable to me. Drop them an email with your serial number and start using their service.

The emails from them say to email my serial number (which I've done 4 times in the last 3 months), and have not received a response to ~those~ emails. I also called the phone number provided and left a detailed message on the vmail box. Name, phone number, email address, even home address. That was in February.

I understand that it's no big deal, and that it is to be expected to not get the full services/support when buying through a secondary vendor, but it just doesn't seem right. It is, however, the only 'complaint' I have about my jB; in the future, the purches will be made directly from the manufacturer if possible.