Quote:
Originally Posted by nimblem
In addtion to the paint on my new reader (number three) pulling up again, it's doing a werid beeping thing and locking up. When I put on the charger it beeps and flashes red, if I reset it the device will beep and the red light stays on. I do have the lastest firmware, and it is fully charged, although the charges are only lasting around 5 hours... so my second replacement read is having more problems than the first one
1- Paint problems
2- won't hold a charge
3- locks up in the middle of reading
4- sometimes sends me back to the book selection page after loading
5- drag and drop is taking FOREVER for one book I waited nearly two hours.
I have the lastest firmware, the battery has been charged to full twice.... Any advise? Robert?
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Dear Nimblem:
Something sure does not sound right at all. I am not a tech... so I know you need to give our people a call. Let us get to the bottom of this. I admit we have a tech in Asia for training right now but this is good. You can call and talk to the PM and he does the tech work. He is incredibly smart on questions like this and WILL take care of you. I am interested in what gets done to solve all of this. I would send an EMAIL to:
support@astak.com with your phone number and let him go through this with you completely.