Originally Posted by the_callant
I was left almost speechless when I was told I needed to provide proof of purchase, or it would not be considered a warranty repair. I can accept that if there was a question over whether or not it was still within the warrant period, but that is not a consideration here.
What is the warranty period in England? I believe it is 1 year on parts and 90 days on labor here in the States. If that is the case then the 90 days could be in dispute. Here is Sony's warranty for North America, Limited warranty for Digital Book Reader
you might want to check here
for more info on your options.