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Hi Maaike,
How disappointing for you - and worrying for all of us who have Cool-er's.
I am on my third one - the first two worked fine for 2 months and then developed irrepairable faults. Thankfully, I had bought mine from Argos in the UK and they have been replaced under the guarantee.
I am concerned about the lack of response from Interead. When I had difficulties with my first cool-er, I emailed their support group. I got a reasonably quick reply, but they would not accept any responsibility under guarantee, and just advised me to go back to Argos.
After my problems with the second, I emailed again - asking for some sort of reassurance that they were going to accept responsibility for quality and performance problems, and they never replied.
Since your cool-er has not been fit for the purpose it was sold for, you must have EU consumer rights! Although it's a hassle, it would be good for you to pursue this in small claims court - and it would be good for all of us cool-er owners who may also experience similar problems. Be sure to keep copies of all emails , document the phone calls etc.
Please let us know how it all works out!
regards,
Pamela
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