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mls66 · 04-25-2010, 03:56 PM

hello everybody,

I've been a long time reader of this forum, and have benefited a lot from other users' past experience. I have (or had) my second e-book reader, a cooler (after having used a Sony 500 until I couldn't charge it beyond three pages worth of charge). I was very happy with the cooler's light weight and, initially, the company's service. They sent me the wrong colour, and the right colour was delivered within days.

I'm hoping some of you can give me advice on how to act in getting a response and a refurbished cooler (as promised) from Interead.

Pretty soon my cooler was experiencing battery problems, and I decided the way to fix it might be to disconnect the battery and reconnect it. After all, the battery is supposed to be user replaceable. Well, it isn't. I broke the connection in the process. Luckily, it would still work kept in place with a little piece of paper. Things went wrong after the first firmware update, when it only showed grey bands across the screen.

I contacted Interead, who were reluctant to address the problem. After I sent pictures, they advised me to send it to their repair shop. After that, I've only been put off and, in a way, cheated. They would not send me a new unit, claiming that it had been my own fault it broke. I disagreed, and then they promised me a refurbished one, which they told me would arrive shortly after March 11 "Your COOL-ER will dispatch early next week"-- we even discussed the colour. Since then, I've had no communication from them unless I've asked for it, and since that March message nothing but excuses for delays. The last message from them was on April 9, promising me a date by "Tuesday".

I have RSI, I can only type using speech recognition, and an ebook reader is a great tool for me to be able to read heavy books and even newspapers. Interead don't know this, but it shouldn't really matter, as far as I'm concerned.

Any suggestions welcome!
Maaike

04-25-2010, 03:56 PM	#1
mls66 Junior Member Posts: 2 Karma: 10 Join Date: Nov 2006 Location: the Netherlands Device: Sony reader	refurbished cooler hello everybody, I've been a long time reader of this forum, and have benefited a lot from other users' past experience. I have (or had) my second e-book reader, a cooler (after having used a Sony 500 until I couldn't charge it beyond three pages worth of charge). I was very happy with the cooler's light weight and, initially, the company's service. They sent me the wrong colour, and the right colour was delivered within days. I'm hoping some of you can give me advice on how to act in getting a response and a refurbished cooler (as promised) from Interead. Pretty soon my cooler was experiencing battery problems, and I decided the way to fix it might be to disconnect the battery and reconnect it. After all, the battery is supposed to be user replaceable. Well, it isn't. I broke the connection in the process. Luckily, it would still work kept in place with a little piece of paper. Things went wrong after the first firmware update, when it only showed grey bands across the screen. I contacted Interead, who were reluctant to address the problem. After I sent pictures, they advised me to send it to their repair shop. After that, I've only been put off and, in a way, cheated. They would not send me a new unit, claiming that it had been my own fault it broke. I disagreed, and then they promised me a refurbished one, which they told me would arrive shortly after March 11 "Your COOL-ER will dispatch early next week"-- we even discussed the colour. Since then, I've had no communication from them unless I've asked for it, and since that March message nothing but excuses for delays. The last message from them was on April 9, promising me a date by "Tuesday". I have RSI, I can only type using speech recognition, and an ebook reader is a great tool for me to be able to read heavy books and even newspapers. Interead don't know this, but it shouldn't really matter, as far as I'm concerned. Any suggestions welcome! Maaike