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(Name modified to protect the guilty. Spelling error in name simulated to represent how they mangled my name.)
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Dear HARED, APRIL
Please give us a call back at your earliest convenience in regards to the e-reader you sent us for we need your approval to replace it for a remanufactured and compatible unit mdl: PRS600 or go ahead and email us back.
Thanks in advance for the fast response and have a good day!
SONY
Laredo Customer Satisfaction Center
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