Quote:
Originally Posted by heffe2001
Could you post one of the replies you're getting thats telling you that you aren't supported since you didn't buy it from them? I'd like to ask them what the score with that is, and would rather it not be a 'he said but I have no proof' kind of thing..
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This was the response I got to an inquiry about DRM:
"Dear Robert,
Thank you for your mail.
Please note that the JetBook supports not-protected ePub, Mobi, PRC, RTF, .txt, .pdf, .fb2, .jpg, .gif, .png, and .bmp formats now.
Should you need any other assistance please let me know.
Thank you for choosing our products.
<Please include the original message text in your replies>
Best Regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:valyar@ectaco.com
http://www.ectaco.com"
;;;I then responded with:
"thank you for your reply.... but HOW do i know if the files are protected or not? ---before--- i purchase them...."
;;; These were sent back and forth in early Feb, and I have not hear anything since. I have called the 800 number on the JB three times and have yet to hear from them.
I've figured out to NOT buy any books from websites because I can't yet remove the DRM, and am tired of buying books I can't read.
The free search link of the jB site would be nice, but that one tells me :
"Dear Sir / Madam,
Thank you for registering to the Free Book Search service for JetBook users. Our current records do not indicate you as a current owner of JetBook, but we would be glad to help.
Since the Free Book Search service is limited only to those who already own a JetBook, you can find additional information about it online
http://www.jetbook.net/specifications.php
As soon as we receive your order you will be fully eligible for our service.
However, we deeply apologize for any inconvenience in case you already bought a JetBook and our records were not properly updated.
Please email us at
info@jetbook.net or fax at 1-718-728-4023 a proof of purchase with the serial number of your JetBook (found on the back side of the case) and we will be glad to assist you.
Best regards,
Maria Izquierdo,
JetBook Project Manager
mailto:info@jetbook.net
Tel. 718-228-1201
http://www.jetbook.net"
;;;Not really cripplingly inconvenient, but it's still a service 'covered' by the purchase price, right?
Oh well.
~I still love my jB!~