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on several occasions. i've been on the phone w/sony tech for a grand total of over 4 hrs!!! i was so desperate tonight i actually sent an email to Borders considering I purchased the sony b/c it was their reader of choice and i'm a border's rewards member. right about now i'm purchasing my books from all sorts of websites and using calibre to convert and store to reader. had a humdinger of a time w/drm protection though
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