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The customer support folks at Ectaco are great!
After a frustrating experience with Fictionwise, who wiped out purchased books before I downloaded them and then erased my micropay, I went searching for a new ebook provider. Sony's Reader Library looks like the best alternative for non B&N new ebooks. Unfortunately, the format doesn't work on jetBooks. Ectaco customer service said they are working on compatibility and sent good list of other ebook download sites to use in the meantime. The response was within 24 hours.
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