Quote:
Originally Posted by jj2me
- absent-mindedness: being in too many customer chats at the same time.
- inanity - too much reliance on macro-coded phrases (F1 = "My name is Jane, how may I help you"; ... F11 = "You should call technical support at nnn-nnn-nnnn")
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I had the same problem with Sony support chat only yesterday, the only advice they could offer was a soft reset and then a hard reset, both of which I had tried before seeking help, then was given the US tech support phone number...................I'm in the UK. as I explained this she kindly spent 5 minutes searching for the correct number, so while they are not completely helpful, they do all that they can and I assume all they are required to do in their job description.