Quote:
Originally Posted by Blandyna
I got the same error messages as DTY when trying to download books I had purchases a month earlier but not opened. I could open any of the books I had download, though, and open new titles. When I e-mailed customer service, I did not receive a reply, but I know they got the message: The books I specifically mentioned disappeared from my bookshelf AND all my micropay credits disappeared. I am angry about this and especially angry about not hearing from Fictionwise. Does anyone have suggestions?
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If you didn't receive a reply then the odds are that they didn't get your message. IIRC a reply is sent automatically upon receipt of any message to FW's customer service. Perhaps you mean that you didn't get an answer, yet. In that case I'd suggest you wait a bit although you didn't say how long it's been since you sent your complaint. I've always gotten an answer (sort of-some of their 'answers' are rather non-informative, but it usually indicates that somebody has at least read my message) withing a week.
I'm not sure about the micropay credits disappearing, unless they 'disappeared' when you used them to purchase the books you cannot now download. If that's the case then it's possible that you're SOL (Simply Out of Luck-although if you know US slang then you'll probably replace Simply with a less polite word). The problem, in this case, is FW's policy of only guaranteeing that books are available for download for a limited time. The time limit has changed, from (IIRC) 3 months, down to a week, down to 3 days and (again, IIRC), down to an hour earlier this month. Whether or not those changes are legally defensible, I don't know-but I'm certain that it'd take a lawsuit to change them.