Thread: New Interactive for www.EZread.com
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Old 04-19-2010, 08:36 PM   #12
Robertb
Astak Director, Bus. Devl
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Device: Astak Pocket PRO
Not a Beta... but problems catch us!!
Quote:
Originally Posted by theducks View Post
#1 I got an answer a short time after the post that says a refund was done (has not hit my bank yet).
I really would have liked the book

#2 EZread does NOT allow me to go to "My Account" like MyEZread does. Something is broken if these truly are the same site, just 2 doors into it.

Definatly get it working solid before going live fully.
If I had not known that the site was Beta, I would never come back based upon the number and time these issues have consumed.
(I am not a big fan of Amazon's web site (to pushy for me), but it works.)
Dear the Ducks:

It was NOT a beta test. The webmaster thought all was fine except for a list of 14 changes recommended by MobileRead Forum members he was to use to improve.

Yes, Amazon does work. But, I would be willing to bet that they also had their start-up glitches. As I hope you can imagine, opening an eBook Store from scratch in about 3 weeks is a daunting task. I cannot say why yet... but it was essential to Astak to get it up and working quickly. A lot was, and is, riding on this.

In the last 3-4 weeks we have gone from no staff and no knowledge and no lay-out and no functionality to what is a pretty decent site. Prices are good and there are a lot of fine choices. Almost everything has been made right and we have made on-the-fly changes. We have screened and hired people for this and we have steadfastly moved to be interactive. The Facebook & Twitter links started today for book reviews, problems, announcements and more. We should have the FORUM up and working this week still. This weekend we go to Los Angeles for a book fair to get independent authors onto our store. Basically, we are working 7 days a week on this.

I agree that bugs are a pain in the butt and I do not blame your frustration even a little! But... the milestones are being reached and we are reacting to both compliments and criticism openly.

I will immediately check on "my account" if you use www.EZread.com. It was bad over the weekend but was supposed to be completely working today!!
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