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You purchase a product which turns out to be defective. When you point it out to the company, you are told "So what?". That's not an acceptable response. You paid good money for an item in perfect condition. If it's not marked "Defective", that is what you get. If it's not perfect, the company makes it right with an apology and a smile.
Too many companies have thrown quality control and customer service out in search of higher profits. If you're okay with that, great. If your new microwave blows up in your face.......so what?
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