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Originally Posted by Velcro_SP
Nate, I got frustrated with your whole approach and that's why I said that.
You started sending the company angry emails and a profane one.
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It's reasonable for who's been charged for an item he hasn't received to be angry. Expressing that anger--no matter how profanely--doesn't remove the company's obligation to provide either the item or a refund.
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Then you went to your bank to cancel payment, and who's to say your order wasn't put on hold then.
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Months after he was told the item was shipping?
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Then you're out calling the company and now the guy himself running it "liar," because, why, he didn't send you the tracking number like he probably thought he'd be able to?
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No, because he didn't send a tracking number
and the item hasn't arrived.
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And now that your effort to stop payment fell through you won't even ask them to send the computer to straighten it out.
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He's certainly not *stopping* them from sending the computer
he was promised months ago. He's just decided it's not worth his time, on top of the money they've already stolen, to ask for something they've given him every indication they have no interest in providing.
If Cherrypal is unhappy with its online rep, all they have to do is honor their contracts: send computers to everyone who paid them for one. Or, if that's not possible (because they originally promised WinXP netbooks and apparently only have WinCE netbooks), send refunds.
How irate the customers get about *not getting their orders* shouldn't matter. Business law doesn't allow for "I'll take your money, and send you your stuff, unless you get upset while you're waiting for it and tell people I ripped you off." The company still has the obligation to fulfill those orders or give full refunds.