Quote:
Originally Posted by pricecw
Hopefully it will be solved soon, but I am feeling good about the response I am getting.
--Carl
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Good to hear that they're making an effort to help. I hope they can get it sorted speedily without too much inconvenience to you.
Good support seems to be quite an important issue now. I've been assembling my own computers for many years now, so moving into the world of sealed iMacs, iTouches, and e-readers feels a bit odd. I'm used to being able to pull things apart and troubleshoot/fix/replace to a much greater degree. Fortunately, I've had a reasonable run so far, but it certainly makes me wary of buying anything online unless there's a well established local support and service network.
I was tempted recently by another reader that seems popular at this site, but when I looked into it, their so-called Australian website was just a portal directing traffic to the US and they had no real presence here at all. They also had a 'bid your own price', ask for a discount, system on the site that they wouldn't honour when I got in touch to find out why it hadn't responded at all to a bid that was close to the listed price. They told me they had no discounts available at all, and that the bid mechanism must be a "bug"! Yeah, right....
No sale to me there.
It sounds like you're at least getting some genuine assistance. It would be good to know how far they go and how well they fix it. Good luck with it.
Cheers,
Chris