Quote:
Originally Posted by jm35
To Marilyn -- I am bumping this thread back to the top in the hopes that someone else can answer you. Are you still experiencing the same access problems, or were you able to resolve them?
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Thanks, jm35, for your concern and for bumping this up. I was coming back today to give an update. It took me this long to answer because I "ran out" of Adobe device authorizations whilst I was messing with this problem, so I had to leave it alone for a while. I got a response from Adobe last night, so was able to re-address the problem. Great customer service from them, by the way.
Anyway.
I fixed the problem. In fact, I probably didn't HAVE a problem, just a misunderstanding on how the Adobe authorization works.
Here's what I think happened:
When I did the beta upgrade, it unauthorized the device for accessing Adobe DRM. After Mr X. suggested that may have been the case, I re-authorized the DR800
from the DR800 - which I now believe was
my mistake.
I
should have taken my Adobe-DRM-unauthorized device and hooked it up to my computer and let the Adobe Digital Editions program ask me to allow an authorization.
Which is exactly what happened after I got more authorizations from Adobe (man, they were FAST in answering my request!). I plugged in the reader, ADE authorized it and bam - able to download and read both epub and pdf public library Adobe DRM'd/Overdrive e-books.
So, a key lesson for the future - authorize the DR800 for Adobe DRM
from the computer, NOT the reader.
My thanks again to all concerned and for the helpful suggestions. Everything is all better and I am back to browsing the libraries ... and writing notes (!).
Marilyn
Oh, and my apologies to Irex for whining. As Gilda Radner said once: "Nevermind."
