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OK,ok...
A little loss really might be a bigger gain, you're right....
Here's the suggestion to the author of the thread: we, as the customer oriented company, don't want to leave anybody unsatisfied, and suggest the following:
- you ship us your device back once again, we take the screen off and take a picture of the crack, to show you and the folks on this forum that we were right about our judgment eventually;
- we ship you a new device for free;
- we will not make it a practice of replacing broken screens, making a little exemption exclusively for this specific customer.
I made this offer publicly, on the forum, to avoid any misunderstandings, plus I'll send RangRang an email with the link to this thread, as I know that he said he left the thread and will not return to it.
RangRang, please let us know here whether you accept this offer.
Sincerely,
Yaroslav Bondarenko,
PocketBook-USA
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