Quote:
Originally Posted by HarryT
Will the distributor refund FW because Marcy didn't download the book, do you think? I'm sorry, but it's really not FW's fault or responsbility to ensure that the customer downloads what they've bought.
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Even if you were correct in your assumption that Fictionwise have paid the distributor, I think good customer service would require a refund.
But I suspect that Fictionwise don't pay the distributor until the file is downloaded - they do not cache encrypted files from the distributors when a sale is made (or else there wouldn't be this problem).
Of course, I don't actually know what the arrangements are between fictionwise and its distributors. But I'd be surprised if fictionwise has agreed to pay distributors for files it never receives.