Quote:
Originally Posted by pdurrant
I have to disagree with you here. Marcy has paid for the ebook. Marcy doesn't have (and has never had) the ebook. To my mind that means she should get a refund.
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Will the distributor refund FW because Marcy didn't download the book, do you think? I'm sorry, but it's really not FW's fault or responsbility to ensure that the customer downloads what they've bought.