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My experience with Sony Rewards on all this was very positive. I ordered my Reader on 7/19. It didn't arrive until 8/3 and I was away at the time. When I returned on the 6th, I emailed them about the $50 book credit issue and they responded by giving me a code to enter into the Connect site which immediately gave me the credit on my account. Incidentally, I had already been given the 100 classic book credit when I authorized my Reader. So I have no complaints!
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