Quote:
Originally Posted by theducks
RobertB
MyEZRead has a (lack of) support issue.
At 0900 I sent a message about a book I paid for over the weekend, that generate "Error" when I tried to retrieve it.
It is now 17:00 and no contact.
Not good service./ I waited till Monday to file a request for service for a weekend problem. Flog the PM again.
|
Dear Duckie:
Elliott was out sick today. He gets all the tech emails. Walter and I have been trying all day to just answer phone calls.
I spent the entire weekend caring for my 16 year old cat and running him to the vet back and forth. He needs surgery for his teeth; but cannot do the surgery until thyroid problem is taken care of. Worries, worries, worries. Poor Charley!!
You CAN call and get immediate help, sir.
Use 408-452-8788 as you live nearby.
Elliott should be in tomorrow and yes, I am asking now that someone monitor support emails when he is out!!