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Old 04-12-2010, 09:03 PM   #42
Robertb
Astak Director, Bus. Devl
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Join Date: Apr 2008
Device: Astak Pocket PRO
Where the hell is tech support?
Quote:
Originally Posted by theducks View Post
RobertB
MyEZRead has a (lack of) support issue.

At 0900 I sent a message about a book I paid for over the weekend, that generate "Error" when I tried to retrieve it.
It is now 17:00 and no contact.

Not good service./ I waited till Monday to file a request for service for a weekend problem. Flog the PM again.
Dear Duckie:

Elliott was out sick today. He gets all the tech emails. Walter and I have been trying all day to just answer phone calls.

I spent the entire weekend caring for my 16 year old cat and running him to the vet back and forth. He needs surgery for his teeth; but cannot do the surgery until thyroid problem is taken care of. Worries, worries, worries. Poor Charley!!

You CAN call and get immediate help, sir.

Use 408-452-8788 as you live nearby.

Elliott should be in tomorrow and yes, I am asking now that someone monitor support emails when he is out!!
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