Quote:
Originally Posted by Robertb
Dear Jusmee:
In a normal company what you say is true. But, remember two things:
1. This is not one company... it is two. The factory does what it wants to do and we recommend that they do it differently.
2. The factory DOES try. But they speak Mandarin and I speak no Mandarin.
So, we communicate in what is known as "Small English". This normally works but is far from optimum. Now, the PM does speak in both Mandarin and English and is better dealing with the problem. BUT, Dale DePriest speaks only Enlish and no Mandarin and his input is invaluable.
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I actually wasn't thinking of language difficulties when I mentioned improving communications, although, for sure, that is also a barrier. I was referring to the style of communications, and the formalisation of the bug/feature reporting and tracking. This can happen, even though you are two separate companies, in fact, it is the best way to handle your supplier/customer relationship.