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Originally Posted by wdahab
I know others whose Readers suffered similar delays called Sony Rewards and were reassured they would also receive the original offer. They will soon find that they were also lied to, to appease them at the time, until they receive their Readers and are told with empty apologies that there is nothing that they can do for you. I have sent an email to Sony Connect (they do not appear to have a phone number, for some reason), in the hopes that they can help me and rectify this situation, though I understand they are in no obligation to help me in this matter. I simply hope that they show good will and rectify this situation.
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Quote:
Question
How do I contact Customer Service for CONNECT eBooks?
Answer
You can contact the eBook Customer Support Team via email or by phone at 877-CNECTME (877-263-2863).
Our hours of Support are (Central Time):
9am to 6pm, Monday to Friday and 10am to 2pm, Saturday and Sunday.
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Now you have the phone number to call and contact Sony. I had an issue with my Wife's computer and Connect and it was sorted while I was on the phone. If you've activated your reader and gotten the wrong sort of credit, then give them a call while you are at your computer with your reader plugged into the USB and Connect running and logged intot he Connect store so you can make sure it's correct.