Quote:
Originally Posted by Marcy
Three ebooks I bought in the days just before this agency nonsense are not downloadable for me. I didn't realize I wouldn't have access to them less than 2 days after purchasing them, so don't have any copies. I wrote to Fictionwise about it today and am confident I will get my Micropay refunded. But I am so pissed that a publisher would yank access to a book that was *already paid for* that I just visited the darknet and got copies of them all. I'll be damned if I'm going to beg someone to take my money. I've already given it to them once and that is enough in my book.
-Marcy
|
According to FW's customer service (not that I believe them, but it's what they say) FW had no notice that the books were being pulled. Since they don't store the books themselves in all cases (IIRC they do store eReader & multiformat on their own servers) your ability to download them is dependent not only on FW's services but also on the services of the company from which the download actually comes. Per FW's customer service, that company (or companies) simply stopped honoring download requests with no warning or explanation given.
Assuming that's true, then it's not FW's fault. That doesn't mean they shouldn't refund your money-they should, but it's still not their fault. Hopefully they'll provide more information about the nefarious companies that are defrauding FW's customers, but probably not. Particularly since they seem to have worked out most of the problems. Sad-if they were more publicly active about pursuing these scoundrels they might have kept me as a customer. As it is, I have about 2 1/2 years left on my club membership, assuming FW lasts that long, I'll be out of there when that ends. And once my micropay is gone (down from $200 to $35 over the past 2 weeks, so it won't be long) I won't be a very active customer even while I'm still a member. So basically, they lost me.
As the retailer, it's my opinion that FW should represent the customers to the 'hidden' suppliers on whom the customers are actually dependent. They should *not* be cooperating with those suppliers to the detriment of the customers. Assuming they don't want to 'get involved' they should at least publish the names & contact info so the customers can complain directly.