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The bottom half of my scree faded the moment sunlight hit it (no need to turn pages). I called them and dealt with "Otto". He said the same stupid things listed in other posts, but with a little persistence another (refurbished) one was ordered. it arrived in two days and it works fine. it was way out of warranty so I had to pay $29.00 and pay to ship the old one back so they can refurb it and ship it to another disgruntled customer.
However, I am satisfied with Sony and have to say they were extremely quick with the replacement.
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