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Why wouldn't you download the book once it is put in your bookshelf? They tell you that they may not be able to keep all of your books in your bookshelf, so it just seems like it would be common sense to download all your books as soon as you can to ensure you always have them.
FW DID complete their end of the deal by putting it in your bookshelf. They can't download it to your computer for you that is YOUR responsibility. If you didn't bother to move it to your PERSONAL pc that's on YOU not FW.
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