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Hamlet53 - If you treat the customer as the enemy, don't be surprised when he's hostile in return.
Or, you can stop doing so - like Baen - and make serious money off this internet thing. If you persist in pushing blatantly end user-unfriendly changes to the law which serve only to protect the interests of big business, you are ultimately only empowering the private copy exemption lobby.
Wait and see how they do in the UK elections, now the other parties effectively shoved a rocket under their campaign with the digital economy bill.
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