[Magnum6]

After transferring some files via usb to the PRS500, the screen stayed on the USB connection image. Waited an hour for it to finish...nothing. I did a soft reset - the device gets to the "Starting up..." screen, then freezes. I did the hard reset - no luck. I did the hard reset 10 times - no luck. I updated to the new firmware just released a few days ago - no luck, but it did install. This seemed odd, so I checked the Connect software. I can still connect to the reader, and add/delete books and play lists. But I can never get the reader to make it through the startup screen. It's not battery as I have had it plugged in the entire time.

So, my last effort is to send it to Sony. I have only had it 5 weeks, so it is within warranty. But, I can't find my receipt so it is questionable if they are going to honor the warranty. Any other last words of advice before sticking this thing in the mail? Any files I could try to delete using libprs500 that might be causing the hangup?