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Originally Posted by WT Sharpe
I can relate. I recently went to Best Buy to check out Sony's Daily Edition, and guess what????
Haven't experienced that at an Apple Store; perhaps because their employees are well-trained. I don't blame Sony, and I certainly don't assume that because the store model was beat to heck that what I saw amounted to a hands-on experience, but Best Buy and B&N could learn a bit from Apple Stores, and increase their sales while doing so. At least train employees to remove defective display merchandise.
My prediction is that Target customers will tear the Kindle display models to shreds. It's a good and reliable device, but the public can be rough on displays.
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IMHO, I don't think it's fair to compare an Apple employee, who only sell one manufacturer's line of products, with a Best Buy or Target employee who has to sell multiple manufacturer's lines of products. Yes, Apple has a variety of products, but they have similarities in OS's, interfaces, user experiences, etc., so the differences between how say an iPod Touch and an iPad are nowhere near as complex as what a BB employee has to learn, like the difference between a Roxio player and an HP netbook (just as an example - not even sure if those products exist). Yes, employee training on products can always be improved, but Apple is a different kind of store and it's unfairly disadvantages Target and BB to insinuate they sell the same kind of products.
Just my $.02.