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Originally Posted by Wetdogeared
Any mention of 'days' in our part of the world usually refers to 'working days', i.e. Monday to Friday (especially when you are dealing with banking institutions) and inevitably problems occur on Fridays. So 10 days is often a "minimum" of 2 weeks here.
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this is what i'm afraid of.
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They *will* blame the problem on anyone else but themselves, you just know this is going to happen. 
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oh yes, i know it. that's exactly what they did the last time. during months.
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I hope they get it sorted soon for you Zelda. You should ask them to pro-rate your next bill due to interruption of service.
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i'm going to make an official request to be credited all the days my connexion was interrupted, and also reimbursed for the wifi key i had to buy in the meantime (29€). my internet connection is my work tool, i can't afford to be without it, i pay them for a service and if they can't provide it i shouldn't have to pay.
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Originally Posted by yvanleterrible
zelda, are you in a position where you can switch provider?
Here there are always 3 or 4 such providers we can choose from so they are very adamant about giving their best.
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i could switch but really objectively this one is the best, when everything is going well. it's competitively priced (30€/ month), excellent bandwidth and it keeps improving (for the same price), free unlimited telephone including international calls... the problem is that when something goes wrong it can become a nightmare.
but that's not necessarily specifically limited to them...