Quote:
Originally Posted by Boston
While that type of service may be going above and beyond -and- not judging who is "right or wrong", I have to admit that this type of response is not one I would expect from a customer oriented company.
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I have experienced this kind of service from companies in the past (not regarding an e-reader). Ive been told point blank that the issue isn't covered under warranty (that it wasn't hardware related etc) but they would fix or replace the hardware anyway. And its created a customer for life to these companies. Sometimes taking a small loss gives big gains.
So your point is a very good point.