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Originally Posted by dreams
It sounds like you have your new computer and the Reader authorized for the Sony store content.
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I haven't done anything with the reader yet.
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On your new computer, ADE and Sony store still have the same exact log in and password as the old computer?
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Yep, identical
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What file extension / type are the last 4 books with the error 475? Were they purchased through the Sony Store or imported there?
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all are epub, all purchased thru the store (I use calibre for all non-DRM stuff)
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What Operating System are you using? XP, Vista, Win 7, Mac.... etc?
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XP on the new machine, vista on the old one
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Don't give up yet, the 505 is a great Reader. I've had mine for almost a year and a half and haven't encountered any problems. I love the fact that I can buy the ePub format from other stores and it can be used by more than just my Sony.
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I love mine too, it's the support that sucks. I'm not actively looking for a new reader, but when this one dies, sony is "dead to me"
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Please keep us informed on your progress.
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Any progress will be entirely by accident as I have given up on ever getting an answer from Sony.