Quote:
Originally Posted by Robertb
Dear Spiffy:
I will check into all of this.
Meanwhile, you can call: 1-408-452-8788 Ext. 158 and definitely get thru. Our hours are 9:15 a.m. to 6:45 p.m. as we all have to interface woth Taiwan and China and their morning is our afternoon.
Send me a PM and I will email you direct if need be. Send me your real name and address so I can crack the whip... thus making the Evil PM hate me even more!!
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Hi, Robert
I called around 2:45 Eastern Standard Time (about 10 minutes after I wrote that last message--and about 3 hours before now, 5:42pm EST--when I'm posting this). As I had the day before, I got a recording when I transferred to extension 158, but this time I left a message. I referred back to my email (giving both my telephone number and my email address as part of the message) and also reiterated the basic information from my email as well.
So far, no response via either email or phone. That's not really that shocking or anything, especially if someone has the day off, but if the point here was to see if nimblem's problems are typical, we've at least established that there's some response delay, even if its not that extreme yet. 3 hours delay on a callback, and (at this point) around 20 hours since my initial email (sent at 8PM EST yesterday) isn't that bad yet.
I will indeed send you a PM, momentarily.