Quote:
Originally Posted by Robertb
Dear Nimblem:
Send me a PM with your email address and let me email to you to see if you get mine! Let's find a way to work around this.
You are NOT annoying at all and I think of you as a good and well-intentioned person!
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Hi, Robert
I myself emailed support last night (support@astak.com, right?) about my own paint peeling issue. Perhaps we can use me as a test case.
Obviously there's probably no exact answer to "how long do they usually take to respond", but perhaps we can establish a general pattern (an hour, a half day, a day, several days, etc.). Although I suppose time zones might interfere (I'm East coast and if they're West coast they'd have only just showed up for work, yes?).
Unlike nimblem, I'm using Gmail as my main contact, not Hotmail. One thing I DID do was to make sure to add "support@astak.com" into my addressbook, which I think "whitelists" something automatically and avoids the spam filter. That said, if the return email is coming from some other email address (I can imagine perhaps "support" being a generic "inbox" but people responding back to us from other accounts) that might not work.
I actually DID try phoning the toll free number earlier yesterday (definitely during the business day--no matter which coast you're on) and kept getting a phone message. Admittedly I didn't leave a response, but I guess that's my personal quirk at hating playing phone tag. If we can resolve stuff by email (I mean I had to email a photo of the unit ANYWAY) its much better time management.