Thread: Adobe Error (-432)
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Old 04-07-2010, 04:14 PM   #13
dreams
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Join Date: Jan 2009
Device: Sony 505| K Fire | KK 3G+Wi-Fi | iPhone 3Gs |Vista 32-bit Hm Prem w/FF
Quote:
Originally Posted by BruceB View Post
I hate "me too" posts, but "me too".

I'm switching computers. I was able to re-download all but 4 of my purchased books to the new PC from the sony bookstore (I got 134 of the 138 books). The 4 that I can't get all error with the "oh so helpful" "adobe error -432". I've also purchased (and received!) new books since this all began.

Sony support has been absolutely useless.

I've deauthorized, reauthorized, sprinkled chicken blood in a circle (should I do a pentagram?) all to no avail.

Any suggestions would be most welcome!
Quote:
Originally Posted by BruceB View Post
Well I tried that trick last night and the 2 different "support" people that I chatted with had no clue on how to "reset a book". The first "support" droid I chatted with suggested that I upgrade to the latest version of the software (I was on 3.1.00.mumble, 3.1.01.mumble is current) so I did that and I don't get -432 anymore. Before you start saying "success", now I get -475.

The second one suggested that I upgrade the firmware on my 505. When I pointed out that I wasn't attempting to move stuff to the 505, just get it on my new laptop, he said, in essence, "sorry charlie. No can help"

I give up. Sony support sucks. Should I get a nook or a kindle instead?
Sorry, you are having problems. I always think it is amazing that anything works at all with all the different programs, developers from other countries, and operating systems we have.

It sounds like you have your new computer and the Reader authorized for the Sony store content.

On your new computer, ADE and Sony store still have the same exact log in and password as the old computer?

What file extension / type are the last 4 books with the error 475? Were they purchased through the Sony Store or imported there?

What Operating System are you using? XP, Vista, Win 7, Mac.... etc?

Don't give up yet, the 505 is a great Reader. I've had mine for almost a year and a half and haven't encountered any problems. I love the fact that I can buy the ePub format from other stores and it can be used by more than just my Sony.

Please keep us informed on your progress.
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