Thread: My EZ PPro Paint Peeled
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Old 04-07-2010, 03:51 PM   #29
Robertb
Astak Director, Bus. Devl
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Device: Astak Pocket PRO
Should not be a problem.
Quote:
Originally Posted by Spiffy View Post
Robert, a question.

I got my EZ Reader PP as a gift from someone. I don't have a receipt. And honestly, since the person who gifted it to me doesn't live nearby (and is also currently away on business to boot), even assuming they held onto it, I don't want to delay things by having to wait for them to get home from their trip, and then further inconvenience them by making them dig for that receipt, and send it to me.

I'm having this paint peeling problem. I just noticed it starting a few days ago, and its getting a lot worse fairly quickly.

Given that the product seems to have only been released about six months old, and so there's no WAY I could be out of a year long warranty period no matter what, will I have a problem getting service?
Dear Spiffy:

I am Business Development and not tech support and they slap me when I cross the line. However, I asked and they said you should be fine.

Contact: 1-866-368-8788 or email: support@astak.com.

They will likely ask you to email ONE picture so they can verify and then they will give you an RMA #. You pay to send to Astak; but Astak pays to send it or the replacement back to you.

Thank you!! That was a great gift you got!!
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