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There is a lot to e said for both the Sony line of readers and the Neo/Boox.
The Sony line of readers is very user friendly, supports a wide variety of formats, and is well designed and sturdy. On the down side, the Sony Readers do have a difficult time with PDF and can be a bit slow to refresh after being linked to a computer.
The Neo/Boox have WiFi for over the air downloading, is very customizable, reads PDF fairly well, refreshes insanely fast, and also supports a wide variety of formats. On the downside, the Neo/Boox has a lower level of contrast (looks a bit grey rather than a sharp black), isn't quite as sturdy, has less battery storage, and has fewer accessories currently available for it.
I am a big fan of both of these devices (I own a Sony PRS-505 and a BeBook Neo) and would recommend either as a first time ebook reader.
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