Thread: NOT HAPPY
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Old 04-06-2010, 04:24 PM   #17
Robertb
Astak Director, Bus. Devl
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I sympathize also, but...

Quote:
Originally Posted by jusmee View Post
I do SO sympathise with shadowboxer. I am APPALLED at the implementations of DRM and the quality of the software in general. The troubles I had getting my wife's computer (Windows 2000) to even download and install ADE (issues with flash etc etc) then to get it and the ereader authorised were something NO non-technical user should EVER have to put up with.

Then the confusion over different formats (not just the drm'd ones) and types of DRM is so bad, I fear the fledgling eBook industry is doomed unless it gets sorted out real soon. Don't get me wrong, I love eBooks, but I can (just about) handle the silly idiosyncrases, but the pain and confusion being inflicted on newbie users will drive them away.

Shadowboxer says he's "lost trust in this device" and I don't blame him. This will be MANY new users' experience the way things are at the moment.


Sorry rant over
Dear Jusmee:

You need to understand the whole picture.

We ALL hate DRM. It is a royal pain in the rear!! It is confusing, messy, and a horror for end users and for Astak. BUT... the device is not the problem here. You know and everybody on this forum knows how many times I have said "Our Astak Devices have Adobe Digital Editions... meaning they handle PDF and EPUB DRM." Also said a million times: "We WISH we could get eReader DRM from Fictionwise but Barnes&Noble demands exclusivity".

Is all of this confusing for newbie users? Hell yes!! That is WHY we have this forum... in hopes of explaining it. That is also WHY we established at great expense our own eBook Store... to try to make things simple by ONLY having PDF and EPUB!! Then the stupid Agency Model by five publishers comes out and makes (overnight) books we had not download anymore. It IS lunacy what is going on. But Astak is the only one trying to make it at least easier!
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